Designed primarily for a Service Desk environment, ConnectNow (A Chat Based Skills Routing System) flourishes as an IT Support tool. However, ConnectNow has been designed to be flexible; it will bend to your needs and fit in more environments than initially meets the eye. Take the following use cases as an example of the potential
“Quality means doing it right when no one is looking” – Henry Ford
Request A Quote
Whatever your requirements Fortitude Global are on hand to provide quick assistance worldwide. Enquire with us today.
Our team have over 50 years experience combined. We have worked with many large organisations assisting them globally. No matter how big or small your requirements may be, get in touch with our friendly team to see how we can help.
Wayne is an experienced engineer with over 15 years’ experience working for multinational manufacturing companies. He has proven his skills in leadership since starting this company and continues to show his ambitiousness and drive. His vision and goals for the future of his team is what keeps driving this company forward.
Katy is an experienced sales Operations manager and team leader, with over 10 years in the Global IT Support industry. She has a vast knowledge in a variety of Hardware vendors so she always knows what the customer needs.
She has had many endorsements from partners and customers alike to applaud her skills in solution selling, account management and coordination. Her efficiency and work ethic is unparalleled when her and the rest of the team are working out of hours to make sure that the job is done and the customer is happy.
Greg is an experienced field support engineer with very strong technical knowledge and multi-vendor certifications. Greg shows that he is conscientious, professional and well-mannered when dealing with clients. He delivers a top quality service as he knows what level of service the customer expects so Greg can guide the engineers working for him to ensure that the customer is more than happy with the job performed.
Ashley is an experienced Helpdesk Technician with a demonstrated history of working in the IT industry. Skilled in Sales, Account Management, preparing Sales Proposals and Technical Support. A Strong engineering professional with a Bachelor’s Degree focused in Computer Science Intermediate from Derby College.
Debbie is an experienced Operations Manager with over 10 years in the IT Industry. She has the highest level skill set working with blue chip companies that demand the best at all times. Not content with being a passive component, she is driven to make a difference to the way you embrace IT support in your business. Skilled in Sales, Account management, Debt collection, and various Senior administration roles over the years.
Faisal has a vast amount of experience of working within the IT sector and is an award winning entrepreneur who simply believes in delivering the best customer service. Faisal holds a Master of Science in Telecommunication Newtworks degree and also holds numerous accreditation’s from Cisco.
Partner - APAC & Americas
Fortitude Global are partners with NICSA IT who are a global leader in IT maintenance, operating in over 18 countries our combined experience and knowledge make our partnership and business a leader in our sector.
Get In Touch!
We are looking forward to starting a project with you!
Our team are on hand to help you with your questions and queries. We offer excellent customer service and our tailored solutions help deliver more robust and reliable service.